The 1-2-3 Guarantee
Your car is your passion. Shopping for it should be hassle-free. Out exclusive 1-2-3 Guarantee means that your shopping experience will be the best it can be. We guarantee it! Here's how:
1. GUARANTEED LOWEST PRICE TO YOUR DOOR
We offer the best value on the planet—period. If you can find a lower advertised price (including shipping and handling charges) at another online or retail store on any product listed on our website, we'll beat it. Already bought from us? Just let us know and we'll refund you 110% of the difference.
| Here's how it works: |
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The competitor's product must be identical in make, model, year, color, and manufacturer part number. |
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The competitor must be an authorized U.S. reseller and must be advertising the item at an authorized price. |
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The competitor's total price to your door (including shipping and handling) must be verifiable through the competitor's Web site prior to submitting payment. |
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We cannot match pricing on private sales, auctions, closeouts, overstocks, open-box, remanufactured, or "as is" sales. |
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Price matching cannot be combined with coupons or other discounts. |
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If the comparable product is sold in a physical store, the store must be located within the United States. |
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We reserve the right to limit the quantities on price-matched items. |
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Does not apply to "special order" items, including items not listed in our online catalog. |
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Price matching may not be combined with zero-interest Easy Payment Plans. |
To redeem your 110% Price Protection Refund, simply print, complete, and fax our 110% Price Protection Refund Form to (602) 454-9452.
That's it!
2. GUARANTEED SATISFACTION
Your satisfaction is our first priority. If you're not 100% satisfied with your purchase, we'll be happy to take it back with NO RESTOCK FEE. All we require is that you return the item, uninstalled, in its original box.
| Here's how it works: |
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You have 10 days from the date you receive the item to obtain a Return Merchandise Authorization (RMA) number and pre-paid return shipping label. Returned items without a valid RMA number will be refused. |
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The item must be in the same condition in which you received it, with all original packaging. |
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All parts must be complete, uninstalled, and undamaged. |
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Does not apply to "special order" items, including items not listed in our online catalog. |
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You are responsible for shipping the item to us. |
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Original outbound shipping charges cannot be refunded. |
After 10 days, our normal returns policy applies.
To return an item, simply call our Customer Service department at (602) 454-9400 within 10 calendar days of receiving your order. Pack the item in its original packaging with all instructions, warranty cards, and any attachments. Then put the pre-paid return label we send you on the package and hand it to the courier.
That's it!
3. GUARANTEED ON-TIME SHIPPING
We are so confident in our ability to handle your order on time that we're willing to put our money where our mouth is. If your order doesn't ship when we say it will, we'll give you $25!
| Here's how it works: |
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Shortly after your payment information has been verified and authorized, you will receive an order confirmation email with a guaranteed shipping date. |
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If you change or add to your order, you will receive a new guaranteed shipping date. The original shipping date will no longer apply. |
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If your order doesn't ship by the guaranteed shipping date, you are entitled to a coupon for $25.00 off a future purchase. |
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Only one $25 coupon will be issued per order. |
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Guarantee applies to orders placed on or after August 1st, 2005. |
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Does not apply to "special order" items, including items not listed in our online catalog. |
To receive your $25 coupon, simply print, complete, and fax our On-Time Shipping Guarantee Form to (602) 454-9452.
That's it!
Over 75,000 parts and accessories
Experienced Tuner Pros™
Exclusive 1-2-3 Guarantee™
Why buy anywhere else?
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